2.1 Use Case UC1: Retrieve a Directory Entry
 
Primary Actor: Staff Member
 
Main Success Scenario
Actor Action (or Intention)
System Responsibility
1. Staff Member starts a chat session with the PA Bot.
 
 
2. PA Bot introduces itself briefly indicating what information it can provide and
3. Staff member types “Who is john hartley?”
 
 
4. PA Bot returns the details for the directory entry for “John Hartley”.
5. Staff Member closes down chat session.
 
 
Alternative Paths
4a System cannot find details for specified user and returns a message to that effect.
 Implemented in 0.1d1
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